Your Privacy Matters to fw999

1 Data We Collect

fw999 collects personal data only to the extent necessary to operate a safe, fair, and legally compliant online gaming platform for players in Bangladesh. We collect information through three primary channels: information you provide directly to us, information generated automatically by your use of the platform, and information received from trusted third-party service providers.

1.1 Information You Provide Directly

When you register an fw999 account, complete KYC verification, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following categories of personal data:

1.2 Information Collected Automatically

When you browse or interact with the fw999 platform, our servers and analytics systems automatically collect certain technical and behavioural data:

• Device & Technical Data: IP address, browser type and version, operating system, device type (mobile/desktop/tablet), screen resolution;
• Usage Data: Pages visited, games launched, session start and end times, bet amounts and outcomes, bonus claims, navigation flow;
• Location Data: Approximate geographic location derived from IP address (used for fraud prevention and compliance checks — we do not collect GPS-level location data);
• Cookie & Tracking Data: Unique session identifiers, preference cookies, analytics tags (see Section 3 for full cookie details).

1.3 Information from Third Parties

fw999 may receive limited personal data about you from trusted third-party sources where this is necessary for identity verification, fraud prevention, or payment processing. This includes identity verification responses from KYC providers and payment confirmation data from mobile financial services (bKash, Nagad, Rocket, Upay) and banking partners. fw999 does not purchase marketing lists or receive personal data from data brokers.

2 How We Use Your Data

fw999 uses personal data only for the purposes for which it was collected. We do not use your personal data in ways that are incompatible with those original purposes without first informing you and, where required, obtaining your consent.

2.1 Core Platform Operations

The primary uses of your personal data are directly necessary to deliver the fw999 service:

• Creating and managing your fw999 account and verifying your identity;
• Processing BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks;
• Applying and managing bonus offers, wagering requirements, and promotional eligibility;
• Delivering customer support through Live Chat and email interactions;
• Enforcing responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion;
• Maintaining accurate records of your gaming activity, transaction history, and account communications.

2.2 Fraud Prevention and Security

fw999 uses personal data — including device fingerprints, IP address history, and transaction patterns — to detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct as described in the fw999 Terms & Conditions. This processing is essential to maintaining platform integrity and protecting all legitimate players on the fw999 platform.

2.3 Legal and Regulatory Compliance

fw999 retains and processes certain personal data to comply with applicable anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, resolve player disputes, and maintain the records required for proper platform governance. This processing is carried out on the basis of legal obligation and legitimate interest.

2.4 Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed by fw999 to understand how players interact with the platform, identify technical issues, improve game performance, optimise page load speeds, and develop new features. Where analytics processing involves personal data (such as session identifiers), it is carried out under a legitimate interest basis and is subject to appropriate safeguards.

2.5 Marketing Communications

If you have explicitly opted in to marketing communications during registration or via your account settings, fw999 may send you promotional messages about new games, deposit bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), and platform updates. You may withdraw your consent to marketing at any time by updating your notification preferences in your account dashboard or by contacting fw999 support. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

3 Cookies & Tracking

fw999 uses cookies and similar tracking technologies to deliver a functional, personalised and secure platform experience. A cookie is a small text file placed on your device by a website you visit. fw999 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period or until manually deleted).

3.1 Types of Cookies Used by fw999

3.2 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or receive a notification before a cookie is placed. Please note that disabling strictly necessary or fraud-prevention cookies may prevent you from logging in or using certain features of the fw999 platform. Instructions for managing cookies in common browsers are available through each browser's official help pages (Chrome, Firefox, Safari, Edge). fw999 does not use third-party advertising cookies or cross-site tracking pixels.

4 Data Sharing & Third Parties

fw999 does not sell, rent, or trade your personal data. We share your personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

4.1 Service Providers and Data Processors

fw999 engages trusted third-party service providers to assist in delivering the platform. These providers process personal data on fw999's behalf and are contractually prohibited from using your data for any purpose beyond the specific service they provide. Categories of service providers used by fw999 include:

• Payment Processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, Visa/Mastercard acquiring banks, and other partner financial institutions — for processing BDT deposits and withdrawals;
• KYC and Identity Verification Providers: Third-party identity verification services that cross-check submitted NID and passport data against relevant databases;
• Platform Infrastructure Providers: Cloud hosting, content delivery networks (CDN), and database management services used to run fw999.bet;
• Game Software Providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive game-session data (such as bet amount and outcome) necessary to deliver the game. These providers do not receive your identity or financial data.

4.2 Legal Disclosures

fw999 may disclose personal data to relevant authorities, law enforcement agencies, or regulators where required to do so by applicable law, court order, or other lawful process. fw999 will, where permitted, notify affected players of any such disclosure request unless prohibited from doing so by the relevant authority.

4.3 Business Transfers

In the event that fw999 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, player data may be transferred to the successor entity as part of that transaction. fw999 will provide reasonable notice to affected players prior to any such transfer, and the successor entity will be required to honour this Privacy Policy or obtain fresh consent from players for any material changes to data processing practices.

5 Data Retention

fw999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, fw999 will securely delete or anonymise your personal data. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and platform analysis purposes.

6 Data Security

fw999 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. While no online platform can guarantee absolute security, fw999 maintains industry-standard protections appropriate to the nature and sensitivity of the data we process.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and the fw999 platform is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser address bar when visiting fw999.bet;
• Encrypted Data Storage: Sensitive data fields — including identity document references and financial account identifiers — are stored in encrypted form in fw999's databases;
• Access Controls: Access to personal data within fw999's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited;
• Intrusion Detection: fw999 employs automated monitoring systems to detect and alert on unusual access patterns, potential data breaches, and suspicious administrative activity;
• Password Hashing: Account passwords are stored as one-way cryptographic hashes. fw999 employees cannot view or retrieve your password in plain text under any circumstances.

6.2 Organisational Safeguards

• All fw999 staff and contractors with access to personal data receive regular data protection training;
• Third-party service providers are contractually required to maintain data security standards at least equivalent to those applied by fw999;
• fw999 conducts periodic security reviews of its data processing systems and third-party integrations.

6.3 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, fw999 will notify affected individuals without undue delay, providing information about the nature of the breach, the data involved, and the steps fw999 is taking to address it. If you believe your fw999 account has been compromised, contact fw999 Live Chat support immediately at [email protected] (plain text).

7 Your Privacy Rights

As a player on the fw999 platform, you hold a number of rights in relation to the personal data we hold about you. fw999 is committed to honouring these rights promptly and without charge. To exercise any of the rights described below, contact fw999 at [email protected] (plain text — not a clickable link) or via Live Chat during support hours (00:00–23:59 BST, UTC+6).

7.1 Right of Access

You have the right to request a copy of the personal data fw999 holds about you. fw999 will respond to subject access requests within 30 days of receiving a verified request. The response will be provided in a clear, plain-English format covering the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

7.2 Right to Rectification

If any personal data fw999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details (such as your email address or contact number) directly through your fw999 account settings. For changes to identity-critical data (name, date of birth, NID number), fw999 will require supporting documentation before making any amendment.

7.3 Right to Erasure

You may request the deletion of personal data fw999 holds about you where that data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Please note that fw999 is legally required to retain certain data (such as transaction records and KYC documents) for a minimum of 5 years under AML obligations, which takes precedence over erasure requests for that specific data. All other personal data not subject to a legal retention obligation will be deleted upon a valid erasure request.

7.4 Right to Restrict Processing

You may request that fw999 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing and fw999 is assessing whether its legitimate interests override your rights. During any restriction period, fw999 will continue to store your data but will not process it for any other purpose without your consent.

7.5 Right to Data Portability

Where fw999 processes your personal data on the basis of consent or contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format (such as CSV or JSON). You may also request that fw999 transmit that data directly to another service provider where technically feasible.

7.6 Right to Object to Marketing

You may object to fw999's use of your personal data for direct marketing purposes at any time. fw999 will cease all marketing communications within 5 business days of receiving a valid objection. You can also manage your marketing preferences at any time within your fw999 account settings.

8 Policy Updates & Contact

8.1 Changes to This Privacy Policy

fw999 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, fw999 will post the updated policy on this page with a revised effective date and, where appropriate, send a notification to registered players via email or in-platform message. Your continued use of the fw999 platform after the effective date of any updated policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy each time you visit fw999.bet. The version number and effective date are displayed at the top of this page so you can always confirm whether the policy has changed since your last visit.

8.2 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or fw999's data processing practices, please contact the fw999 Data Protection team using the details below. All privacy-related enquiries are handled with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Live Chat: Available 00:00–23:59 BST (UTC+6), every day including public holidays
• Response time: fw999 aims to acknowledge all privacy enquiries within 48 hours and resolve them within 14 working days